Shipping policy
At Velanstore, we endeavor to ensure the prompt, secure, and efficient dispatch of all customer orders through a structured framework of diversified shipping solutions. Whether situated domestically or internationally, our logistics network is designed to facilitate seamless delivery operations across regions, enabling an uninterrupted shopping experience that transcends geographical boundaries.
1. Shipping Options
a. Store Pickup (Within Chennai)
Customers opting for in-person collection may retrieve their orders from our retail facility located at:
No. 84, Valluvarkottam High Road,
Nungambakkam, Chennai – 600034
Please note:
Product prices, offers, and availability at the physical store may differ from those displayed on the website.
b. Door Delivery
Velanstore offers a direct-to-door delivery mechanism for enhanced convenience. This service ensures that consignments are delivered securely to the address provided during checkout. Customers are advised to ensure accurate and complete address details to avoid logistical discrepancies or delays.
2. Shipping Costs
Shipping charges are dynamically calculated based on the estimated weight, volumetric dimensions, packaging requirements, and destination of the consignment.
The shipping charges displayed during checkout are estimates based on the information available at the time of order placement. Final shipping charges may vary after packing, dimensional weight assessment, courier pickup, or courier reweighment.
The final shipment weight includes the product weight, outer cartons, protective packaging materials, wooden crates (if applicable), cushioning materials, and any packing required for safe transportation.
Velan Store reserves the right to revise shipping charges after packing, courier pickup, or courier reweighment if the actual weight, volumetric weight, dimensions, destination, or courier fees differ from the initial estimate.
Where reasonably possible, customers will be notified of significant shipping charge revisions before dispatch. However, failure or delay in such notification shall not waive the customer’s responsibility to pay applicable shipping charges resulting from actual shipment weight, dimensions, destination surcharges, or courier assessments.
By placing an order, the customer agrees to bear any additional shipping charges arising from differences in actual weight, dimensions, remote-area surcharges, handling fees, packaging requirements, or courier-imposed charges.
For heavy or oversized appliances and furniture, Velanstore facilitates pickup directly from the courier service provider. Customers requiring doorstep delivery for such items are advised to coordinate in advance via WhatsApp (+91 93636 39123) to confirm feasibility and applicable handling charges.
a. Courier Pickup for Oversized Shipments
In certain cases involving heavy, oversized, volumetric, fragile, or non-standard consignments, doorstep delivery service may not be available at the destination location due to operational limitations imposed by the courier or logistics partner.
Under such circumstances, the shipment may be forwarded under a “Self Pickup” / “Hold at Courier Facility” arrangement, whereby the customer shall be required to collect the consignment directly from the designated courier office, warehouse, transport hub, or delivery center.
Velanstore reserves the right to determine the most feasible mode of shipment and delivery based on package dimensions, destination accessibility, carrier restrictions, and operational considerations.
Customers shall be informed of such arrangements through available communication channels including WhatsApp, phone call, email, or SMS. By placing an order for oversized or heavy products, the customer acknowledges and agrees that courier pickup requirements may apply in certain service regions.
Velanstore shall not be held liable for delays, inconveniences, or additional local transportation expenses incurred due to non-availability of doorstep delivery services for such consignments.
3. Shipping Protection
Velanstore offers Shipping Protection as an optional service.
When selected, additional protective packing is applied to the shipment to help prevent damage during transit.
Shipping Protection is recommended for fragile, heavy, or high-value items. While this service enhances packaging safety, it does not eliminate all transit-related risks.
4. International Shipments
For all international consignments, customers are requested to contact us via WhatsApp (+91 93636 39123) to obtain detailed information regarding available shipping options, costs, and estimated delivery timelines.
The total cost for international shipments includes:
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Product value
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Shipping and packaging charges
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Local transportation or handling costs
All product prices are displayed in Indian Rupees (INR). International customers are responsible for currency conversion based on prevailing exchange rates at the time of purchase.
Velanstore shall not be held responsible for customs duties, import taxes, clearance delays, confiscations, or damages occurring during international transit. All international shipments are processed at the customer’s sole risk and responsibility.
5. Delivery Tracking
Upon dispatch, customers will receive a shipping confirmation email containing the relevant tracking number.
Tracking details may be accessed via the courier partner’s tracking portal. Updates are subject to carrier system refresh intervals and may reflect with minor delays.
6. Delivery Timeline
Delivery timelines are indicative and depend on multiple operational factors, including dispatch readiness, stock availability, regional transit conditions, customs processing, and carrier-level contingencies.
The typical delivery period ranges from 1 to 15 business days after dispatch, applicable to both domestic and international shipments.
For made-to-order or customized products, delivery timelines may vary depending on production schedules and procurement dependencies. No delivery date shall be treated as a guaranteed commitment.
7. Pick-Up Options for Old Exchange & Polishing / Plating Services
a. Store Pickup
Customers may drop off or collect exchange or service-related items from:
No. 84, Valluvarkottam High Road,
Nungambakkam, Chennai – 600034
b. Doorstep Pickup
Doorstep pickup may be arranged by providing accurate pickup details during checkout or through direct communication. Availability depends on service location and operational feasibility.
8. Re-Attempt Charges
If delivery attempts fail due to recipient unavailability, incorrect address information, or repeated non-response, additional re-attempt charges may apply.
Customers are advised to ensure that a responsible individual is available at the delivery location during standard working hours to avoid such charges.
9. Contact Information
For queries related to shipping, delivery status, or re-attempt charges, please contact:
📧 Email: shopping@velanstore.com
📱 WhatsApp / Phone: +91 93636 39123
Velanstore remains committed to delivering a transparent, reliable, and satisfactory shipping experience for all customers.
